HOW CAN I FIND SPECIFIC GAME?
The shortcut to each categories of games is on the left menu. For your convenient you can always use the “Add To Favourite” function in each game to have easy access in your member dashboard under Favourite tab.
HOW DO I OPEN AN ACCOUNT WITH RESCUEBET.COM?
The sign up button is on the left menu, or you can use this link to go to registration page. Fill up the registration form with your full name, desired user name, valid email address, password and lastly your mobile number. Please agree on the terms & conditions before proceed.
HOW LONG DOES A DEPOSIT TAKE TO REACH MY RESCUEBET ACCOUNT?
All payment methods such as, bitcoin and local bank processing is immediate. Once you’ve done the transfer in payment processing page the deposit will be available in your account immediately.
I HAVE FORGOTTEN MY USERNAME OR PASSWORD
The easiest way to get a new password is to click on the forgotten password-link located in our login page and entered your registered email. We will then send you a link where you can enter a new password to your RescueBet.com account. The other option is to contact customer support at support [a] RescueBet.com or via our Livechat, and they will be more than happy to assist you further
- WHAT CAN I BET ON IN RESCUEBET?
WHAT KIND OF SLOT GAMES I CAN PLAY IN RESCUEBET?
Up to date (15th March 2020) we have total of 533 slot games from various provider such as: Pragmatic Play, Spade Gaming, Red Tiger, Play N Go, NetEnt, One Game and Jumbo.
- WHAT LIVE CASINO GAMES I CAN PLAY IN RESCUEBET?
WHICH SPORTS BOOKIES AVAILABLE IN RESCUEBET?
Rescuebet are proudly partner with some Asian top sports bookies such as Maxbet (Previously known as IBCbet), SBOBet (West Ham Sponsor) and IMsports.
CAN I HAVE MORE THAN ONE ACCOUNT?
Unfortunately not, according to our terms & conditions we can only accept one account per user. Our system is installed with IP and device ID tracking, beside that we will match with personal details such as withdrawal bank account, identity documents, email address and mobile number to ensure that only 1 account per user.
HOW CAN I CHANGE MY REGISTERED EMAIL ADDRESS?
The system is designed that it won’t allow user to change the email address for security purpose. You can contact our customer support in our contact page or using our live chat function to talk with our agent to request for changes.
HOW CAN I FIND OUT IF I ALREADY HAVE AN ACCOUNT?
If you feel that you have already registered at RescueBet.com, please contact our customer support before creating an account. This way you will avoid the risk of having the account closed.
HOW RESCUEBET VIP PROGRAM WORKS?
Rescuebet VIP program is designed to rewards our royal customers. To make it simple the only requirements is based on the amount of deposit. There are 4 categories of membership from Red, Silver, Gold & Platinum. Each category can enjoy higher betting rebates based on game categories, birthday bonus and daily withdrawal limit.
I HAVE FORGOTTEN MY REGISTERED EMAIL ADDRESS
Please contact our customer support via contact form or Livechat, and they will advise you further.
WHAT CURRENCIES DOES RESCUEBET SUPPORT?
We only support MYR (Malaysia Ringgit) currency at the moment and we are still working on the multiple currencies to soon accept Bitcoin, VND, IDR, THB, CNY, KRW and USD.
WHAT IS INSIDE THE PROMOTION SECTION?
In Rescuebet promotion section you can find all the relevant information about running offers across all of our products mainly on: Welcome Bonuses, Reload Bonuses, Referral Bonuses, Betting Rebates and etc.
WHAT IS TRANSFER WALLET?
Rescuebet is using a transfer wallet system where users can transfer the funds between games or providers wallets to spend in. The wallet tab is located in member dashboard. You can see the available funds in all wallets there and click in the “transfer” tab in each wallet to move funds in or out. Please take note that if your funds is locked because of attached bonuses, you need to clear the rollover requirements before able to transfer the funds out.
WHERE CAN I FIND MY BETTING HISTORY?
Your betting history is available in history tab under your member dashboard. In the history tab there will be 4 sub tabs, deposit, withdrawal, transfer and betting history.
WHERE CAN I FIND MY TRANSACTION HISTORY?
Your transaction history is available in history tab under your member dashboard. In the history tab there will be 4 sub tabs, deposit, withdrawal, transfer and betting history.
CAN I DEPOSIT TO AN ACCOUNT THAT IS NOT IN MY NAME?
Unfortunately not, under our terms & conditions all deposits need to be done to an account that is in your own name.
DOES RESCUEBET CHARGE ANY FEED FOR DEPOSITS?
No, Rescuebet will bear all the deposit charges by our processing partner.
HOW DO I DEPOSIT INTO MY RESCUEBET ACCOUNT?
Click on the deposit tab is under member dashboard. This opens the cashier page where you can choose wallet you wish to deposit to, your preferred payment methods, amount you wish to deposit, claim any bonuses that available based on your criteria and process your deposit.
HOW DO I MAKE WITHDRAWAL?
Click on the withdrawal tab is under member dashboard, there you can see your main wallet balance and may enter the amount you wish to withdraw. Please take note that the minimum withdrawal is MYR100 and you required to add your bank accounts in advanced first.
I MADE A DEPOSIT BUT IT NEVER REACHED MY ACCOUNT
If a deposit has taken longer than usual, and it has not been credited on your account, kindly send us a screenshot of the missing deposit either by our contact form or live chat and we will find it for you. The more information we can get, the easier it will be for us to avoid similar issues in the future.
WHAT DEPOSIT METHODS DOES RESCUEBET ACCEPT?
At RescueBet.com we want money transferring as easy as possible. We are using the fastest and most trustworthy payment providers that are working in your country the best way. At the moment Rescuebet able to accept Bitcoin and local bank transfer from Malaysia, South Korea, China, Vietnam, Indonesia and Thailand. Should we have missed any payment methods that you are looking for please contact our support and we will do our utmost to add this one to our list.
WHAT IS THE LOWEST AMOUNT I CAN DEPOSIT / WITHDRAW?
There are a MYR10 minimum deposit for Bitcoin, MYR50 for Malaysia banks, MYR60 for Indonesia banks, MYR60 for Vietnam banks, MYR70 for Thailand banks, MYR50 for China banks and MYR50 for South Korea banks. You need to make minimum MYR100 for withdrawal.
ARE MY PERSONAL DATA & ACTIVITIES AT RESCUEBET SECURED?
DO I NEED TO VERIFY MY ACCOUNT BEFORE MAKING DEPOSIT / WITHDRAWAL?
Unverified account can make deposit but for withdrawal you need to fully verified your account with email, mobile and personal ID.
HOW DO I CHECK MY ACCOUNT VERIFICATION STATUS?
Once you login to your member dashboard you can see the status of your account under the personal details section. It consist of email verification, mobile verification and personal ID verification. We advise you to fully verified your account to avoid any withdrawal rejection.
HOW LONG DOES IT TAKE TO VERIFY MY ACCOUNT OR DOCUMENTS?
We aim to verify your account immediately when you send in the documents, however there might be some delay due to high amounts of requests. To check your verification status you may contact us via the contact form or live chat support.
HOW TO VERIFY MY ACCOUNT?
Under certain circumstances we may require verification of identity and/or address in order for us to comply with the statutory requirements. The following describes the acceptable documentation:
Verify your email by clicking on the verification link we sent
Verify your mobile number by enter the code we sent to your mobile
Upload passport or national identity card
Upload bank/credit card statement, less than three months old
You can upload the required documents in the profile tab located in member dashboard or send to us via the live chat support.
IS IT SAFE TO UPLOAD MY PRIVATE DOCUMENTS TO RESCUEBET
All documents received from you are kept in a secure environment, and are only accessible to senior security personnel.
IS MY MONEY SAFE AT RESCUEBET?
Deposited funds are kept in a separate bank account at all times, completely isolated from those of the company and of other customers.
MY PERSONAL DETAILS ARE INCORRECT
You can change most of your personal details in the profile tab located in member dashboard such as gender, full name, birthday, address and mobile number but please make sure that the details is same as the supporting documents. If you would like to change your email address please contact us via contact form or live chat support.