FAQ
Most Popular Questions
  • How can I find a specific game

    The sign up process is automated in RescueBet, we assign an unique customer code for each visitor and you just need to edit your account and set your password by click "Manage Account"

  • How do I open an account at RescueBet.com?

    The sign up process is automated in RescueBet, we assign an unique customer code for each visitor and you just need to edit your account and set your password by click "Manage Account"

  • How long does a deposit take to reach my RescueBet.com account

    The sign up process is automated in RescueBet, we assign an unique customer code for each visitor and you just need to edit your account and set your password by click "Manage Account"

  • I have forgotten my username/password

    The easiest way to get a new password is to click on the forgotten password-link on our main page. We will then send you a link where you can enter a new password to your RescueBet.com account. The other option is to contact customer support at support [a] RescueBet.com or via our Livechat, and they will be more than happy to assist you further

Account
  • Can I have more than one account

    Unfortunately not, according to our license we can only accept one account per user

  • How can I change my registered email address

    You can change the register email when you are logged in to your account under “My profile” – “Change email”

  • How can I find out if I already have an account

    If you feel that you have already registered at RescueBet.com, please contact our customer support before creating an account. This way you will avoid the risk of having the account closed.

  • I have forgotten my registered email address

    Please contact our customer support at support [a] RescueBet.com or via our Livechat, and they will advise you further. 

  • What currencies does RescueBet.com support

    You can register an account at RescueBet.com with the following currencies: MYR, IDR, THB and VND

  • What is inside the promotion section?

    In the promotion section you can find all the relevant information about running offers across all of our products. You will also have access to our feed of articles including news, reviews, interviews and much more.

  • What is the inbox used for?

    The Inbox is where we will send you information on Promotions, News and Offers. You will receive a notification on the inbox icon to show you if there is something new in there.

  • Where can I find my betting history?

    Your betting history is available in the Accounts section. You can open the accounts section by: Desktop: clicking on the “Account” button in the top navigation bar (to the left of the Quick Deposit function).

  • Where can I find my transaction history?

    Transaction history is also available in the Accounts section. You can open the accounts section by: Desktop: clicking on the “Account” button in the top navigation bar (to the left of the Quick Deposit function) Mobile: The “More” menu on the Right hand side of the bottom navigation

Deposits & Withdrawals
  • Can I deposit to an account that is not in my name

    Unfortunately not, all deposits need to be done to an account that is in your own name.

  • Does RescueBet.com charge any fee for deposits

    Some payment methods include a deposit fee, and this will be deducted when you deposit to RescueBet.com.

  • How do I deposit?

    The deposit function is on the top right of the site, indicated by the yellow circle with a + sign. This opens the Cashier where you can choose your payment method, claim any bonuses you might have and process your deposit.

  • How long does a deposit take to reach my RescueBet.com account

    This varies from provider and country.

  • I made a deposit but it never reached my account

    If a deposit has taken longer then usual, and it has not been credited on your account, kindly send us a screenshot of the missing deposit and we will find it for you. The more information we can get, the easier it will be for us to avoid similar issues in the future.

  • What deposit methods does RescueBet.com accept

    At RescueBet.com we want money transferring as easy as possible. We are using the fastest and most trustworthy payment providers that are working in your country the best way. Should we have missed provider that you are looking for please contact our support and we will do our utmost to add this one to our list.

  • What is the lowest amount I can deposit/withdraw

    You have lots of secure and fast payment options at RescueBet. To see exactly which payment methods are available in your country please visit our payment method page.

Security
  • Are my data and activity at RescueBet.com secure

    From the moment you log in, all communication between your web browser and the RescueBet.com website is protected using industry-standard encryption technology. This ensures that all your personal data and activity on our site is kept private.

  • Can I follow my accounts verification status anywhere

    Our security department will contact you as soon as the account has been verified. You are more than welcome to contact them directly at support [a] rescuebet.com, should you have any questions

  • Can I open more than one account at RescueBet.com

    Unfortunately it is only possible to register one RescueBet.com account, all double account will be closed

  • Do I need to verify my account before I make a deposit/withdrawal

    Under certain circumstances we may require verification of identity and/or address in order for us to comply with the statutory requirements.

  • How do I deposit?

    The deposit function is on the top right of the site, indicated by the yellow circle with a + sign. This opens the Cashier where you can choose your payment method, claim any bonuses you might have and process your deposit.

  • How do I make a withdrawal?

    You make withdrawals via the same cashier that you deposit in. There is a tab at the top to switch between deposit and withdrawal pages. You can also access the Deposit and Withdrawal functions via the Account section – in the “More” menu via our mobile site

  • How do I verify my account

    Under certain circumstances we may require verification of identity and/or address in order for us to comply with the statutory requirements. The following describes the acceptable documentation:

    • Passport or national identity card
    • Driving License together with one of the following:
    • A copy of a recent utility bill (e.g. gas, telephone), less than three months old (Mobile phone bills are not acceptable.)
    • Bank/credit card statement, less than three months old
    • Household insurance certificate


    Please send the documents to support@Betnaked.com, and our security department will verify your account.

  • How long does it take to verify my account/documents

    We aim to verify your account immediately when you send in the documents, however there might be some delay due to high amounts of requests

  • Is it safe to upload my private documents to RescueBet.com

    All documents received from you are kept in a secure environment, and are only accessible to senior security personnel.

  • Is my money safe at RescueBet.com

    Deposited funds are kept in a separate bank account at all times, completely isolated from those of the company and of other customers.

  • My personal details are incorrect

    Please contact our customer support at support [a] rescuebet.com or via Livechat if you find any incorrect details on your account.