TERMS & CONDITIONS

The following rules form an agreement between RescueBet and its customers. By registering with RescueBet, you fully agree and accept these rules.



  1. By accessing the RescueBet website and by registering through our site to participate in any of the interactive online games (collectively the 'Games'), you agree to be bound by these terms and conditions (the 'Terms'). Please read them carefully and make sure that you only access the games if you fully understand the contents and agree to be bound by them.
  2. Customers must be at least 18 years of age in order to place bets. RescueBet reserves the right to ask for proof of age from customers and to suspend their account until satisfactory documentation is provided.
  3. It is the customer's responsibility to ensure that their username and security details remain confidential. In the event that a customer suspects this may no longer be the case, they should notify us immediately. Any transactions carried out under the username will be the customer's responsibility.
  4. Customers cannot cancel or change a bet once the bet has been placed and confirmed.
  5. RescueBet reserves the right to void any or all bets made by any person or group of persons acting in an attempt to defraud us. If there is evidence of a series of bets, each containing the same selection having been placed by or for the same individual or syndicate of individuals, RescueBet reserves the right to make such bets void and suspend relevant accounts.
  6. RescueBet reserve the right to terminate your account at any time at our absolute discretion in the event that wagers have been placed in an attempt to defraud RescueBet or made by or contracted by any bookmaker or gambling syndicate in an attempt to maximize payouts on our Games. Further, we reserve the right to withhold all winnings, as well as the principle, of anyone found to have taken part in such activities.
  7. To maintain a high level of security to protect your funds, we will perform random security checks and keep records of transactions and wagers. You accept that we may demand additional documentation to verify you as the account holder in the event of a security check.
  8. If any of your personal account details or other financial information relevant to your Account are incorrect, you must inform us immediately, as failure to do so may result in transactions being declined by your financial institution. We will not accept any liability or responsibility for transactions, which are declined as a result of incorrect details where you have failed to make us aware of any changes/correct details.
  9. The reference language of the present Terms and Conditions is English. In spite of the care taken during translations, in case of difficulty of comprehension of any clause of these Terms and Conditions, only the English version will be valid.
  10. RescueBet does not permit individual customers to create duplicate accounts (more than one account in any one currency). Any customers found to have created duplicate accounts will have their accounts suspended.
  11. Duplicate accounts registration by using deliberately manipulated personal details entries (if detected) may result in the irreversible termination of the gaming account access. RescueBet reserves the right to revoke all accumulated winnings credited to users. And account will be freeze permanently.
  12. Each bonus, promotion and/or special offer is subject to its own specific terms. The player agrees to read and understand the terms applicable to each bonus they collect. RescueBet reserves the right to rescind any bonus or special offer or promotion at any time.
  13. Prior to releasing or approving any withdrawal, RescueBet reserves the right to request from customers to furnish with information such as proof of Personal Identification, front and back copy of credit card/debit card, Passport, Driving License or recent bank statement or other appropriate documentation as RescueBet, at its sole discretion, deems necessary. If you fail to comply with any security request, RescueBet reserves the right to void any winnings in your account.
  14. These Terms & Conditions are part of the General RescueBet Terms & Conditions.
  15. These terms & conditions prevail over any communication via email, chat or phone.

General Promotional Terms & Conditions

  1. All promotions offers are limited to one per person, family, household address, email address, telephone number, same payment account number, shared computer( e.g. school, public library or workplace) and shared IP.
  2. Most of our promotions come with rollover requirement. Which means that member will have fulfill the rollover requirement before any withdrawal can be made.
  3. Any bets placed on two opposite sides or draw will not be taken into the calculation or count towards any rollover requirement.
  4. RescueBet reserves the right to forfeit the bonus eligibility, bonus amount and any associated bonus winnings of a customer or a group of customers following suspicious common betting patterns that could result in generating guaranteed profit and/or guaranteed bonus eligibility. This suspicious activity might include, without being limited to, common betting patterns across identical events/markets/selections that could be identified in one or across several accounts.
  5. In case of bonus abuse, RescueBet reserves the right to deduct the bonus and any winnings associated with the bonus from the customer's account.
  6. Promotion Abusive Behavior might include, without being limited to: common or suspicious betting patterns across identical events/markets/selections that could be identified in one or across several accounts, excessive frequency or highly unusual pattern of bets on identical selection(s) in a short period of time in comparison to regular betting patterns, etc.
  7. RescueBet will not take responsibility if member provide incomplete/incorrect information, which might result to delayed/ failed delivery for gifts or lucky draw prizes.
  8. RescueBet reserves the right to amend, cancel, reclaim or refuse any promotion at our discretion.
  9. All management decisions are final.

Privacy Policy

  1. By opening an Account with RESCUEBET, you implicitly give your authorization to the processing of any personal data in compliance with the privacy laws in force in Malta. The processing of personal data is exclusively managed to the end of Account maintenance for use of the services as offered by RESCUEBET. This section shall be identified with special provisions regarding our Privacy Policy that you can find here https://www.rescuebet.com/privacy.html
  2. RESCUEBET does its utmost to ensure the privacy, confidentiality and security of its Clients, which are preserved both throughout their interaction with RESCUEBET and afterwards, to the fullest extent achievable by RESCUEBET.
  3. When you register with RESCUEBET, you acknowledge your willingness to share with RESCUEBET certain private information which will be used for the purpose of confirming your identity and ensuring the security of your deposits and player Account. This information is collected in line with our stringent verification procedures that are used to deter international money laundering operations and to ensure that security and safety of our customers’ activity throughout. The information will be only processed by the staff who require such access.
  4. RESCUEBET generally collects the following Client personal information:
    • Contact Information such as name, surname, date of birth, residential address, email address, phone number;
    • Financial and Billing Information such as credit card number, name and surname of credit card holder, the expiry date of credit card, billing address, name of the bank and bank account number;
    • RESCUEBET reserves the right to request a photograph of you holding your colour identification document(s) where we have doubts as to the veracity of the account holder’s identity.
  5. You undertake to supply us with true, updated and accurate information about your identity. Furthermore, you are required to state categorically that you are registering on your own behalf and are not seeking at any time to act in any manner which could be considered fraudulent nor are you seeking to impersonate any other individuals for any purpose whatsoever.
    • Contact Information such as name, surname, date of birth, residential address, email address, phone number;
    • Financial and Billing Information such as credit card number, name and surname of credit card holder, the expiry date of credit card, billing address, name of the bank and bank account number;
    • RESCUEBET reserves the right to request a photograph of you holding your colour identification document(s) where we have doubts as to the veracity of the account holder’s identity.
  6. RESCUEBET’s data collection procedures include the collection of Clients’ freely disclosed information as shared with RESCUEBET, in addition to the placement of cookies for the purpose of gathering data about the manner in which Clients interact with the RESCUEBET SITE. These tools for gathering Clients’ information are employed for the purpose of ensuring the customer’s own security and all data collected by RESCUEBET is shared only with individuals within RESCUEBET who are involved with the verification of customer Account information for the express purpose of ensuring the customer’s confidentiality and security.
  7. RESCUEBET will never disclose any private or otherwise confidential information in regards to our Clients to third parties without the express, consent of our Clients, except in such specific cases in which disclosure is a requirement under law, legally legitimate interest of RESCUEBET or is otherwise necessary in order to perform verification analysis on Clients’ identity for the purpose of safeguarding their Account and securing their personal information.
  8. By registering with RESCUEBET and through the voluntary interaction they undertake with RESCUEBET’s products and/or services, you confirm and agree that you consent to the use of all or part of the information you supply concerning your RESCUEBET player Account, the transactions you undertake through it and the interactions which you perform with RESCUEBET and on behalf of RESCUEBET. All interactions you undertake with RESCUEBET will be stored by RESCUEBET for the purposes of record and as such may be employed by RESCUEBET in such cases where disputes arise between Clients and RESCUEBET.
  9. RESCUEBET will do its utmost to ensure the confidentiality of its Clients’ personal information including the implementation of data protection procedures designed to ensure Client confidentiality. RESCUEBET ensures that its data protection policy is regularly updated in order to ensure that your information is continually safeguarded.
  10. Any suspicious or fraudulent activities will be immediately reported to the relevant authorities, including but not limited to the Finance Intelligence Unit (FIU).
  11. The CLIENT agrees to notify RESCUEBET if he/she or any of his/her family members (e.g. spouse, partner, children and their spouses or partners, and parents) is a Politically Exposed Person as defined by the Financial Action Task Force (FATF). The Financial Action Task Force on Money Laundering defines a Politically Exposed Person as “individuals who are or have been entrusted with prominent public functions, for example Heads of State or of senior politicians, senior government, judicial or military officials, senior executives of state owned corporations or important political party officials

Responsible Gaming

  • RESCUEBET is committed to ensuring that its Clients gamble in a responsible manner, but we also acknowledge that gambling can be addictive to some and affect their lives negatively. In view of this, we offer various measures to promote responsible gambling practices.
  • Such measures include the setting of limits on deposits, wagers and session times as well as the possibility to self-exclude for both a definite and an indefinite period of time. These can be set by you through the website by entering the Responsible Gaming page and/or by sending an e-mail to customer care.
  • RESCUEBET provides the ability to allow a customer to self-exclude themselves from their account during an individual session or during periods of 24 hours, 30 days, 90 days. Our customer service agents can also close the account permanently on player’s request. Once this change has been made to an Account for a set period, it will not be possible for the Account to be re-opened for any reason until after the set period has expired. During the period of opt-out RESCUEBET shall do all it can to prevent the player from opening new Accounts.
  • A player at RESCUEBET can determine his or her own deposit, loss and bet limits for a certain period of time or timespan.
  • Before possible limits of a player are raised, limitations are uplifted or the blockade of the Account is made undone, a cooling down period of seven days is necessary before the request can be processed by RESCUEBET. Requests for lower limits or requests for a renewal of the period of exclusion will enter into force immediately.
  • A player can request a limitation of the money he is willing to maximally lose or bet during a certain period or timespan.
  • A player is able to lock his Account for a defined or undefined period when he no longer wishes to gamble or play or stake.
  • When a player chooses to lock his Account, a player will not be able to open a new Account before his cooling down period has ended. New Accounts will be closed and the balance will be frozen, with the unjustly received welcome bonus being subtracted from the said sum. Once the locked Account is opened again, after the cooling down period, the games will once again be available for the player.
  • All reopening requests are analysed by the Responsible Gaming department in due time. If a player closed his or her Account permanently, then the Account cannot be reopened instantly. The player needs to specify why he wants to reopen the Account and provide his consent via a signed and written application. Nevertheless RESCUEBET reserves the right not to open the said Account should it feel that such Account should not be opened for any reason whatsoever.
  • The Responsible Gaming page also contains links to external entities and information which can help in case of addictive gambling. If you believe that you might be negatively addicted to gambling, we encourage you to seek help through these areas of our website and also contact us through email.
  • By entering and playing on our Site, you are acknowledging that in playing games of luck through the use of the Service and/or the Software you are under the risk of losing money. It is the player’s sole responsibility to assume the losses suffered through the Player’s Account.
  • It should be noted that upon registration, all new users must accept and agree to the following: “I confirm that I do not hold any other user Account with RESCUEBET and I am not self-excluded at your service.” Therefore, no deposits, loses or winnings will be owed/refunded to a client if associated with a fraudulently created additional/duplicate Account, with the exception of remaining unused balances from deposits, which will be refunded in full. To fully investigate such cases Responsible Gambling or Fraud Departments are entitled to request additional forms of documentation such ID in hand and phone/voice verification.

Complaints

Our aim is to provide the best customer support to resolve any issue you may have. However, if you have any complaints you can always contact our customer support team by contact us here, live chat or call on +601133008080. RESCUEBET customer care representatives shall reply to you within 3 days. The complaints placed via social media is not to be considered as an official complaint.

To deal with your complaint in the shortest possible time frame, it must contain clear information about your identity as well as all relevant details about the case. The customer support agents will use best efforts to promptly resolve a reported matter internally. The customer support agents will use best efforts to promptly resolve a reported matter internally. The whole complaints process should take no more than 8 weeks to be assessed and responded to. You will be always informed about our final decision.